FAQ's

SHIPPING & DELIVERY

Do you ship internationally? No. We focus exclusively on the domestic market and only ship within the United States. We do not ship to international addresses, U.S. territories, or international freight forwarding companies

How much does shipping cost? Shipping is 100% free on every single order. There are no minimum purchase requirements, hidden handling fees, or surprises at checkout.

How long will it take for my order to arrive? Our total delivery timeline is broken down into two phases:

  • Processing Time: 1 to 3 business days (Monday to Friday) to verify, pack, and hand off your order to the courier.

  • Transit Time: 3 to 5 business days for the courier to deliver the package to your doorstep.

In total, you can expect your package to arrive within 6 to 11 business days from the day you place your order.

Which carriers do you use? We partner with premium and reliable domestic carriers to ensure secure delivery, including USPS, UPS, and FedEx.

How can I track my order? Every order includes a tracking number. As soon as your package ships, an automated tracking link will be emailed to you. Please allow 24 to 48 hours for the carrier to update the tracking information on their portal.

RETURNS & REFUNDS

What is your return policy? We offer a 30-day return window. You have 30 days from the date you receive your item to request a return. To be eligible, items must be completely unused, unwashed, in their original packaging, and in the exact same condition you received them.

Are there any items that cannot be returned? Yes. Gift cards, sale or clearance items, and personalized/custom-made products are strictly non-returnable and considered final sale.

Who pays for return shipping? Customers are responsible for covering their own return shipping costs. Original shipping costs are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned package.

My order arrived damaged, defective, or incorrect. What should I do? Please inspect your order immediately upon arrival. If there is an issue, notify us via email within 48 hours of delivery. Please include your order number and clear photo proof of the damage or mistake. We will send a replacement or issue a full refund at no extra cost to you.

When will I receive my refund? Once we receive and inspect your returned item, we will email you to notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed back to your original method of payment within 5 to 7 business days.

Can I exchange an item? We do not offer direct item exchanges. The fastest way to get what you need is to return the item you have for a refund, and once the return is accepted, make a separate purchase for the new item on our storefront.

ORDERS & PAYMENTS

Can I change or cancel my order after it has been placed? Because we process and pack orders quickly to meet our 1-to-3-day processing timeline, we cannot guarantee modifications or cancellations once an order is placed. Please email our support team immediately, and we will do our best to accommodate your request if the order has not yet entered fulfillment.