Shipping policy

Thank you for shopping at Marmitta. We are dedicated to providing a reliable, secure, and transparent shopping experience. Please read below to understand how your order is processed, shipped, and delivered.

1. Shipping Destinations & Market

Domestic Shipping Only: We exclusively sell and ship to the United States.
International Shipping: At this time, we do not ship to international destinations, U.S. territories, or international freight forwarding addresses.

2. Free Shipping Cost

100% Free Shipping: To ensure a straightforward checkout experience, we offer Free Standard Shipping on all orders across the United States. There are no minimum order values, structural fees, or hidden handling charges.

3. Delivery Timeline (Processing + Transit Time)

To make your delivery window transparent, our structural delivery timeline is split into two phases:

Order Processing Time: 1 to 3 business days (Monday to Friday). This includes order verification, product quality control, secure packaging, and hand-off to the shipping carrier. Orders placed over the weekend or on federal holidays will begin processing on the following business day.
Shipping / Transit Time: 3 to 5 business days. This is the estimated duration it takes for the shipping carrier to deliver your package to your doorstep after leaving our fulfillment facility.

Total Delivery Time: > Total Time = Processing Time + Shipping Time You can expect your package to arrive at your doorstep within 6 to 11 business days from the date your order was placed.

4. Reliable Shipping Carriers

We utilize premium, trusted carrier networks to ensure your items are handled with care and delivered on time. Your order will be sent via one of the following providers:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx

5. Order Tracking Information

Every order placed with Marmitta includes full tracking visibility.

As soon as your order has been packed and handed off to our carrier partners, an automated shipping confirmation email containing a direct tracking link will be sent to the email address you provided at checkout.
Please allow 24 to 48 hours for the shipping carrier to update the initial tracking scans on their tracking portal.

6. Lost, Missing, or Damaged Packages

Your satisfaction is our priority, and we handle exceptions with urgency:

Damaged Packages: If your package arrives structurally damaged or items inside are broken, please immediately document the damage by taking clear photos of the packaging and items.
Lost/Missing Packages: If your tracking link states your package has been "Delivered" but you cannot locate it, or if tracking updates stop entirely for multiple business days, please reach out to us.
Reporting Window: Please contact our customer support team within 48 hours of the delivery date (or the scheduled delivery date) so we can instantly initiate a courier investigation and issue a swift replacement or store credit.